Privacy Policy
Last Updated: 7/14/26
Information We Collect
To provide our commercial insurance policies and maintain secure communications, Cooper's Insurance collects specific categories of personal and business information. We strictly limit data collection to what is necessary for service delivery and regulatory compliance.
- Standard Identifying Information: Name, email address, physical mailing address, and primary phone numbers.
- Commercial Policy Data: Business entity name, industry classification, operational details, and specific coverage requirements.
- SMS Opt-In Consent Data: Explicit consent records for receiving text messages, including your opted-in phone number and timestamp. This data is strictly maintained for compliance and is never shared with third parties for promotional purposes.
- Technical & Usage Information: IP addresses, browser types, and basic interaction metrics collected securely when you utilize our digital platforms.
How We Use Data
We use the information we collect to operate our business, deliver our insurance services, and communicate with you effectively. This includes processing your policies, handling claims, and providing necessary customer support.
SMS Communication & Consent: We are committed to maintaining the integrity of our communication channels. Mobile phone numbers collected for SMS messaging are used exclusively to communicate with contacts who have explicitly opted in to receive such messages. We do not use your phone number for unsolicited text messaging, and your consent data is strictly compartmentalized to ensure it is only used for the purposes you authorized.
Furthermore, we may use your information to detect and prevent fraud, ensure the security of our services, and comply with applicable legal or regulatory obligations. We restrict internal access to your personal data to authorized personnel who need it to perform their job duties.
SMS Opt-In Details
At Cooper's Insurance, we utilize A2P 10DLC compliant SMS messaging to provide our clients with critical policy updates, document requests, and customer support. The following outlines our terms regarding text message communications.
1. Opt-In Process
By providing your mobile phone number and explicitly checking the consent box during registration, quote request, or by replying 'YES' to our welcome message, you expressly consent to receive non-marketing, transactional text messages from Cooper's Insurance. We strictly adhere to a double opt-in process where necessary to verify your consent.
2. Message Frequency & Rates
Message frequency varies based on your account activity, policy renewals, and direct customer service inquiries. Standard message and data rates may apply depending on your mobile carrier and plan.
3. Opt-Out & Assistance
You retain the right to cancel the SMS service at any time. To opt-out, simply reply 'STOP' to any text message you receive from us. Upon receiving your 'STOP' request, we will send one final automated message confirming your unsubscribe status, after which no further SMS messages will be sent unless you re-initiate consent. For assistance or support, reply 'HELP' or contact our service team directly.
Strict Non-Sharing Policy for SMS Data: We respect your privacy. Any mobile information, SMS opt-in data, and consent provided to Cooper's Insurance are strictly confidential. Under no circumstances will this SMS data be shared with, sold to, or distributed to third parties or affiliates for marketing or promotional purposes.
SITE ANALYTICS
Cookies & Tracking
Information regarding our use of cookies, third-party analytics, and tracking technologies to ensure site performance and security.
Usage of Cookies and Tracking Pixels
We utilize cookies, web beacons, and similar tracking technologies to improve and analyze our services. A cookie is a small text file placed on your device to store user preferences and track aggregate site usage. These files do not contain personally identifiable information unless you explicitly provide it to us.
Third-Party Analytics
Our platform integrates third-party analytics tools, including Google Analytics, to evaluate website traffic and user interaction. These tools deploy their own cookies and tracking pixels to gather non-identifiable data, such as your IP address, browser type, and operating system. This data is strictly used for performance monitoring and service enhancement.
Managing Your Preferences
You reserve the right to configure your browser settings to refuse cookies or alert you when a cookie is being transmitted. However, disabling cookies may limit your ability to use certain features of our website. Please be assured that any SMS origin opt-in data and consent are entirely excluded from third-party analytics tracking.
Data Security
At Cooper's Insurance, we take the security of your commercial data seriously. We implement industry-standard technical, administrative, and physical safeguards designed to protect your personal and business information from unauthorized access, disclosure, alteration, or destruction.
- Data Encryption: All sensitive information is encrypted during transmission and at rest using advanced cryptographic protocols.
- Secure Infrastructure: We host our systems on secure, compliant servers with continuous monitoring and intrusion detection.
- Strict Access Controls: Access to your commercial and personal data is restricted to authorized personnel who require it to perform their designated duties.
While we strive to use commercially acceptable means to protect your information, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
Control Over Your Information
We believe you should have complete transparency and authority over your personal data. Depending on your jurisdiction, including regulations like the CCPA, you may exercise specific rights regarding how your information is collected, processed, and retained. Please review your options and contact our privacy team to enact any of these rights.
- Right to Access: Request a comprehensive copy of the personal data we hold about you at any time.
- Right to Correction: Request that we correct or amend any inaccurate or incomplete information on your account.
- Right to Deletion: Request the secure erasure of your personal data, subject to certain legal and regulatory retention obligations.
- CCPA Rights: California residents have additional statutory rights, including the right to know and the right to opt-out of data sales (note: we do not sell your data).
- Unsubscribe Options: You may revoke consent for communications at any time. Reply STOP to SMS messages or click the unsubscribe link in any promotional email.
Information Sharing
A2P 10DLC Compliance Notice:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
External Links
Our website and services may contain links to third-party websites or services that are not owned or controlled by Cooper's Insurance. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. [Placeholder for attorney review]
COPPA COMPLIANCE
Children's Privacy
We are committed to protecting the privacy of young individuals online. We do not knowingly collect, maintain, or use personal information from children under the age of 13.
Our services, including commercial business insurance policies, are strictly intended for adults and business entities. They are not directed at children.
In the event that we learn we have inadvertently collected personal data from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our servers.
If you believe that we might have any information from or about a child under 13, please contact us using the information provided in the Contact Us section of this policy.
Policy Updates
We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our legal obligations, regulatory requirements, or business practices. Any updates will be posted directly on this page, and the 'Last Updated' date at the top of the document will be revised accordingly.
For significant material changes that substantially alter how we handle your personal information, we may provide a more prominent notice, such as an email notification to the address we have on file. We encourage you to review this policy periodically to stay informed about how Cooper's Insurance protects your data. Your continued use of our services after any policy changes constitutes your acceptance of the updated terms.
Update Summary
- Policy revisions are posted directly to this page.
- The 'Last Updated' timestamp indicates the most recent modifications.
- Material changes may trigger a formal email notification.
- Continued use of services indicates acceptance of current terms.
Contact Us
Mailing Address
30423 Canwood St, Suite 239
Agoura Hills, CA 91301
Phone
818-262-9671
Protecting what you built with tailored commercial insurance policies designed for restaurants and small-to-medium businesses.
Contact Details
30423 Canwood St, Suite 239
Agoura Hills, CA 91301
Phone:818-262-9671
Email: [email protected]
Follow Us
Statements on this web site as to policies and coverages provide general information only. This information is not an offer to sell insurance. Insurance coverage cannot be bound or changed via submission of any online form/application provided on this site or otherwise, e-mail, voice mail or facsimile. No binder, insurance policy, change, addition, and/or deletion to insurance coverage goes into effect unless and until confirmed directly by a licensed agent. Any proposal of insurance we may present to you will be based upon the information you provide to us via this online form/application and/or in other communications with us. Please contact our office at 818.706.2292 to discuss specific coverage details and your insurance needs. All coverages are subject to the terms, conditions and exclusions of the actual policy issued. Not all policies or coverages are available in every state. Information provided on this site does not constitute professional advice; if you have legal, tax or financial planning questions, you should contact an appropriate professional. Any hypertext links to other sites are provided as a convenience only; we have no control over those sites and do not endorse or guarantee any information provided by those sites.
© Cooper's Insurance Agency 2018. All rights reserved.